Return & Refund Policy

At Velura Aesthetics, client satisfaction is important to us. Due to the nature of our services, which include medical-grade aesthetic treatments, wellness therapies, and retail products, we maintain the following policy regarding returns and refunds:

Aesthetic Treatments (Botox, Dermal Fillers, and Similar Injectables):

• All treatments are final. Once administered, no refunds will be issued.

• Results may vary based on individual factors such as metabolism, skin condition, and adherence to post-care instructions. Dissatisfaction with results does not constitute grounds for a refund.

• If you experience an adverse reaction, please contact us immediately. We will provide guidance and follow-up care, but this does not include a refund.

IV Hydration & Wellness Boosters:

• Due to the perishable nature of IV fluids and boosters, once a treatment has been administered, no refunds or returns can be issued.

• If you cancel a scheduled IV treatment with at least 24 hours’ notice, the deposit may be applied toward a future appointment at our discretion.

Weight Loss Programs & Products:

• Fees for medical weight loss programs, including consultations, lab reviews, and prescribed medications, are non-refundable once services have commenced or medication has been dispensed.

• If you wish to cancel before receiving services or medication, please provide at least 24 hours’ notice. Your deposit may be applied toward a future appointment at our discretion.

• Unused medication cannot be returned due to health regulations.

Skincare & Retail Products:

• Unopened products in original condition may be returned within 7 days of purchase with a valid receipt.

• Opened or used products are non-returnable for safety reasons.

• All sales of skincare or other retail products are final once opened.